Reading Theme:
After-Sales Service: Definition, Examples, and Usage
Meaning 1：Post-purchase support (After-Sales Service)
After-Sales Service
/ˈæftərˌseɪlz ˈsɜːrvɪs/
n.
The help and support a company provides to customers after they have bought something.
Post-purchase support
➕
/poʊstˈpɜːrtʃəs səˈpɔːrt/
n.
The assistance and support provided by a company to customers after they have purchased a product or service, including repairs, maintenance, and technical help.
📘 Details & Usage
📖 Root Explanation
After- (post-), Sales (selling activities), Service (assistance).
💡 Mnemonic
Think of the service that starts only after you've paid — it's the 'after' part.
📖 Example
The store's after-sales service is excellent; they offer free technical support for a year after I bought my new computer.
The store's after-sales service is excellent; they offer free technical support for a year after I bought my new computer.
🔗 Collocations
excellent after-sales service – Outstanding customer support provided after a purchase
provide after-sales service – To offer assistance to customers after they have bought something
after-sales service center – A facility dedicated to handling post-purchase customer needs
🔄 Synonyms
customer support (n.) – Assistance provided to customers before, during, and after a purchase
post-sale service (n.) – Service activities carried out after a sale is completed
warranty service (n.) – Repair or replacement service covered by a product warranty
🚫 Antonyms
pre-sales service (n.) – Support and information given to customers before they make a purchase
no-service policy (n.) – A company policy that does not offer any post-purchase support
🌱 Derivatives
after-sales (adj.) – Relating to the period following a sale
📖 Cultural Story
Originating from the rise of consumer goods retail in the 20th century, after-sales service became key to brand loyalty and customer retention.
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